DesktopWhat you need to know
Remote assistance is a useful way to solve computer problems, but an unexpected access request can also be a warning sign. Whether you are the person providing help or the one receiving it, use this checklist to keep a session understandable, limited and easy to end.
Before the session: agree on the purpose
Confirm who is connecting, why they need access, and which application or setting you will inspect. If someone contacts you unexpectedly claiming to be technical support, independently verify their identity. Never install a remote tool simply because an unknown caller demands it.
Choose the least access possible
View Only is a useful starting point because it permits observation while blocking remote keyboard and mouse input. If Full Control is genuinely needed, ask the host to grant it deliberately, then switch back or disconnect after the task.
Protect passwords and sensitive data
Close personal documents, financial accounts, password managers and unrelated browser tabs. Do not reveal one-time codes publicly, send passwords in session chat, or let someone disable protective software for convenience.
Watch the session and end it
Keep the permission and disconnect controls visible. The person at the host should know that they can reject an unfamiliar request and stop an active session. Confirm the session has ended before walking away.
Know the preview limitations
DesktopBee currently transports data through a relay protected by TLS, not end-to-end encryption between the two participants. Avoid confidential, regulated and high-risk environments until an appropriate audit and hardened release are available.
Frequently asked questions
How do I recognize a remote support scam?
Be cautious of unsolicited calls, threats, urgency, demands for gift cards, or instructions to hide the session from others.
Is View Only totally private?
No. A viewer can still see sensitive information displayed on the screen even though input is blocked.
Does a saved computer remove the approval requirement?
No. Recognizing a computer is different from allowing unattended access; the preview still needs a code and approval.