DesktopWhat you need to know
Remote support works best when both people know who is connected and what the viewer is allowed to do. DesktopBee is designed for consent-based Windows assistance: the host shares a temporary code, the helper requests access, and the host can approve viewing or interaction. Its free preview suits guided troubleshooting with someone present at the other computer.
First, explain the session
Before requesting access, tell the person what you plan to check, approximately how long you need, and whether you need mouse or keyboard access. Never ask for passwords in chat or ask the owner to disable their security protections.
Begin with View Only
Often you can diagnose a problem by looking at an error message while the owner operates the computer. Start with View Only and use chat or spoken instructions over another channel. Escalate to Full Control only when needed and authorized.
Keep the person in control
The owner can approve, restrict, or end the connection. The Windows application presents permission controls and session status, while the browser viewer shows the chosen permission. A session should end when troubleshooting is complete.
Plan for safe remote assistance
Use remote support only with explicit consent. DesktopBee currently does not provide end-to-end encryption or unattended access. For highly sensitive accounts, financial records or regulated environments, choose an audited tool until DesktopBee completes the necessary security work.
Frequently asked questions
Can I help a relative from my browser?
Yes, if DesktopBee is running on their Windows PC and they share the current access code and approve the request.
Can I connect without their knowledge?
No, unattended or hidden sessions are not part of the current preview.
Is this an IT management suite?
No. Fleet management, enterprise auditing and centrally managed unattended access are not yet available.